Counselling Terms & Conditions


What Counselling Is

Counselling is a confidential space where you can talk openly about your thoughts, feelings, and experiences. It aims to support your emotional wellbeing, but everyone’s experience is different and results cannot be guaranteed.

What Counselling Is Not

Counselling is not a medical or emergency service. I do not provide diagnoses or prescribe medication.
If you are in immediate danger, please contact 999, your GP, or NHS 111.

Confidentiality

What you say in counselling stays private.
There are a few situations where I may need to share information, for example:

  • If there is a serious risk of harm to you or someone else

  • If a child or vulnerable adult is at risk

  • If I am legally required to share information (e.g. court order)

These limits will be explained clearly at the start of counselling.

Your Information & Data (UK GDPR)

Your personal information is kept securely and handled in line with UK GDPR and the Data Protection Act 2018.
You have the right to ask to see the information I hold about you.

Your Responsibilities

You agree to:

  • Attend sessions on time

  • Give notice if you need to cancel

  • Take responsibility for your own decisions and actions

  • Let me know about anything important that may affect your counselling

Appointments & Cancellations

  • Please give at least 48 hours’ notice if you need to cancel or rearrange

  • Late cancellations or missed sessions may be charged

  • Repeated missed appointments may mean counselling needs to end 

Fees & Payment

  • The fee is £ 90.00 per session

  • Payment is due before the session

  • Sessions already attended are non-refundable

Online Sessions (if used)

  • Please make sure you are in a private, quiet space

  • Internet or phone problems may occasionally affect sessions

  • Online counselling carries small confidentiality risks, which you accept by choosing this option

Professional Boundaries

Our relationship is professional and focused on your wellbeing. To keep counselling safe and ethical, personal or social relationships outside sessions are avoided.

Ending Counselling

You can stop counselling at any time.
I may also suggest ending or pausing counselling if it is no longer helpful or appropriate. Where possible, I will discuss this with you and offer other options.

Complaints or Concerns

If you have any concerns, you are encouraged to talk to me about them. If needed, you can also contact the relevant professional body.

Agreement

By booking or attending sessions, you confirm that you:

  • Understand what counselling involves

  • Understand confidentiality and its limits

  • Agree to these terms and conditions